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What is Six Sigma?
Six Sigma, created by the Motorola Corporation, is a five-step methodology used to understand customer requirements and to map, analyze, measure and improve processes in order to deliver 99.9997% defect-free products and services, improve cycle time and eliminate non-value added activities.
More information Glossary of TermsSix Sigma in ITIL Problem Management
This paper discusses the role of Six Sigma in the Problem Management area of Information Technology Infrastructure Library (ITIL). ITIL Problem Management has two aspects the reactive aspect and the proactive aspect. This paper discusses on the proactive aspect of Problem Management and provides an insight on when to initiate correction from the trend analysis report. How Six Sigma can help in identifying when to initiate correction, is demonstrated by a simple example.
by:
Krishna Murthy Dasari – Satyam Computer Services Ltd.
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