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What is Six Sigma?
Six Sigma, created by the Motorola Corporation, is a five-step methodology used to understand customer requirements and to map, analyze, measure and improve processes in order to deliver 99.9997% defect-free products and services, improve cycle time and eliminate non-value added activities.
More information Glossary of TermsEstablishing a Framework for Organizational Transformation in Healthcare
Consensus is building around the need for transformation in healthcare. This quest for excellence and a competitive edge has increasingly involved adapting best practices from other industries. In some cases, hospitals have augmented their management teams and acquired fresh perspectives by recruiting executives from manufacturing, retail and consumer services. Some of the most successful health systems are adapting the same business strategies and process improvement techniques that have allowed companies like General Electric to thrive over the past two decades.
This paper examines both the critical challenges facing healthcare providers, as well as potential solutions for achieving and sustaining organizational transformation.
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